Zolmi Terms of Service

Effective date: 17 August 2026

These Terms of Service (the “Terms”) govern access to and use of the Zolmi salon and business management software, Zolmi websites, mobile applications, support services and related features (together, the “Services”).

The Services are provided by Umov sp. z o.o., ul. Nowogrodzka 31/220, 00-511 Warsaw, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) under number 0000834947, registration court: District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, NIP 7010976108 (“Zolmi”, “we”, “us” or “our”).

These Terms also constitute the regulations for the provision of electronic services within the meaning of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.

By creating an account, selecting a subscription or using the Services, you agree to these Terms. If you use the Services for a company or another organisation, “Customer”, “you” and “your” mean that organisation, and you confirm that you have authority to bind it.

1. Business use and eligibility

1. The Services are intended for salons, spas, clinics and other businesses and professionals. They are not offered for personal or household use.

2. You must be at least 18 years old and legally capable of entering into a binding agreement.

3. If mandatory law nevertheless gives you rights that cannot be excluded by contract, those rights prevail over any conflicting part of these Terms.

2. The Services

1. Depending on your plan and location, the Services may include appointment scheduling, online booking connections, client and staff records, digital forms and consents, point-of-sale records, inventory, reporting, reminders, marketing tools and other business-management features.

2. Plan features, usage limits, prices and the applicable billing period are shown on the relevant pricing or checkout page when you subscribe. Those details form part of your agreement with us.

3. Some features may be labelled beta, preview or early access. Such features may be changed or withdrawn and may be less reliable than generally released features.

4. We may improve, update or replace features. During a paid subscription term, we will not materially reduce the core functionality of your plan unless this is reasonably necessary for security, legal or technical reasons. Where practicable, we will give advance notice of a material reduction.

5. Unless we expressly agree otherwise in writing, no service-level agreement or guaranteed uptime applies.

6. The Belliata consumer marketplace and application are separate services and may be governed by separate terms. These Terms do not govern the agreement between a business and an end client who books or purchases that business’s services.

3. Technical requirements

To use the Services, you need:

• a reliable internet connection;

• a current, supported web browser or a supported version of the Zolmi mobile application;

• JavaScript, cookies and other technologies necessary for login and essential functionality;

• a valid email address; and

• compatible devices, operating systems and security settings.

You are responsible for your devices, internet access and telecommunications charges. We may update technical requirements where reasonably necessary for security, compatibility or continued operation of the Services.

4. Accounts and authorised users

1. You must provide accurate, current and complete account and billing information and keep it updated.

2. You are responsible for:

   • protecting passwords, PINs and other credentials;

   • choosing appropriate permissions for owners, managers and staff;

   • promptly removing access for people who no longer work with or for you; and

   • all activity carried out through your account, except to the extent caused by our breach of these Terms.

3. Each authorised user must use their own credentials. Credentials must not be shared in a way that bypasses plan or staff limits.

4. You must notify us promptly through Zolmi Live Chat or at support@zolmi.com if you suspect unauthorised access, loss of credentials or another security incident.

5. We may ask for information reasonably necessary to verify the account owner or an authorised representative before changing access, disclosing data or processing a deletion request.

5. Subscriptions, billing and taxes

5.1 Plans and payment

1. Paid subscriptions are charged in advance on a monthly or annual basis, as selected at checkout.

2. Payments are processed by Stripe or another payment provider identified at checkout. We do not receive full payment-card details.

3. By adding a payment method, you authorise us and our payment provider to charge the subscription fees, applicable taxes and any other charges you expressly approve.

4. Prices and currencies are those displayed for your plan and market. Unless stated otherwise, prices exclude taxes that must be charged by law. You are responsible for taxes arising from your purchase, except taxes based on our net income.

5. Invoices and billing notices may be provided electronically.

5.2 Automatic renewal and cancellation

1. Your subscription automatically renews for a period equal to the previous billing period unless you cancel renewal before the renewal date.

2. You may cancel through the available account or billing settings or by contacting support. Cancellation stops future renewal and normally takes effect at the end of the period already paid for.

3. Cancelling a subscription does not itself delete the account or Customer Data. Account deletion is governed by Section 10.

4. Except where required by law or expressly stated in an offer, fees already paid are non-refundable and we do not provide credits for partial billing periods, unused features or unused accounts.

5.3 Plan changes

1. An upgrade may take effect immediately. Any additional charge or proration will be shown or calculated when the change is made.

2. A downgrade normally takes effect at the next renewal date. You cannot downgrade while a renewal payment remains unpaid.

3. Changing between monthly and annual billing may be subject to the options and effective date shown in the billing settings.

5.4 Failed payments

1. If a renewal payment fails, we provide a 72-hour grace period to update the payment method and retry payment.

2. During the grace period, we may display an in-app payment notice and send payment reminders using the contact details on the account.

3. If payment is not completed during the grace period, we may block access, cancel the subscription and mark the invoice uncollectible. Reactivating the account may require a new subscription.

4. Blocking or cancellation for non-payment does not remove your obligation to pay charges that were validly incurred before cancellation.

5.5 Price changes

We may change prices from time to time. A price change will apply no earlier than your next renewal following reasonable advance notice. You may cancel before the new price takes effect.

6. Your business and your clients

1. You—not Zolmi—provide services to your clients. You are responsible for your services, prices, booking and cancellation rules, deposits, refunds, taxes, licences, staff, professional standards, complaints and compliance with laws applying to your business.

2. Zolmi is not a party to appointments, treatments, sales or other transactions between you and your clients.

3. Any payment or deposit functionality may depend on a third-party payment provider and additional terms. You are responsible for client refunds, disputes, chargebacks and legally required receipts unless expressly agreed otherwise.

4. POS, inventory, payroll, commission and reporting features are operational tools. They are not accounting, tax, legal or financial advice, and you must verify outputs before relying on them for statutory reporting or payments.

5. Digital form and consent templates are tools only. You are responsible for deciding what information and consent your business must collect, whether an electronic consent is legally sufficient, and how long records must be kept.

6. Unless expressly agreed in writing, the Services are not a medical device, emergency service, diagnostic tool or substitute for any record system that applicable law requires you to maintain separately. You remain responsible for all clinical and professional decisions.

7. Zolmi does not enter into a HIPAA Business Associate Agreement merely because you use the Services. You must not use the Services for processing protected health information subject to HIPAA unless Zolmi has expressly confirmed the permitted use and signed a Business Associate Agreement with you.

7. Communications and marketing tools

If you use the Services to send email, SMS, reminders, campaigns or other communications, you are responsible for:

• having a valid legal basis and all required recipient consents;

• giving required notices and providing a lawful opt-out mechanism;

• accurately identifying the sender;

• the content, timing and recipients of each communication;

• complying with marketing, privacy, telecommunications and professional rules in every relevant country; and

• any usage fees disclosed for the relevant channel.

Delivery may depend on telecommunications networks and third-party providers, so we cannot guarantee that every message will be delivered or delivered at a particular time.

8. Acceptable use

You must not, and must not allow anyone else to:

1. use the Services unlawfully or to infringe another person’s rights;

2. upload unlawful, harmful, deceptive, defamatory, threatening, discriminatory or infringing content;

3. send spam, unsolicited marketing or communications prohibited by law;

4. introduce malware or interfere with the security, integrity, availability or operation of the Services;

5. attempt to gain unauthorised access to accounts, systems or data;

6. reverse engineer, decompile or attempt to discover source code except to the limited extent such a restriction is prohibited by law;

7. scrape, crawl, probe or use automated means to access the Services without our written permission, except through an API we make available for that purpose;

8. copy, resell, sublicense or make the Services available to third parties as a competing or standalone service;

9. bypass plan, staff, access or usage limits; or

10. use the Services to build or train a competing product without our written permission.

We may investigate suspected misuse and take proportionate action under Section 13.

9. Customer Data

9.1 Ownership and permission to process

1. “Customer Data” means information, content, records, files, images and other data submitted to or generated through your use of the Services, excluding Zolmi’s software, templates and system-generated service analytics.

2. As between you and Zolmi, you retain all rights in Customer Data.

3. You give us a non-exclusive right to host, copy, transmit, display, modify and otherwise process Customer Data only as necessary to provide, secure, maintain and support the Services, comply with law and exercise our rights under these Terms. Service improvement using aggregated or de-identified information is covered by Section 9.5.

4. You are responsible for the accuracy, quality and legality of Customer Data and for having all rights, notices, consents and other legal bases necessary for us to process it on your instructions.

9.2 Data protection roles

1. For personal data concerning your clients, prospective clients and staff that you place in the Services, you generally act as controller or business, and Zolmi generally acts as processor or service provider on your behalf.

2. Zolmi acts as an independent controller for account administration, billing, security, fraud prevention, support management, legal compliance and our own permitted service analytics, as explained in the Zolmi Privacy Policy.

3. Where Zolmi acts as your processor, the Data Processing Terms in Schedule 1 form part of these Terms.

9.3 Sensitive and regulated data

You may enter health, treatment, allergy, consultation-form or other sensitive information only where the relevant Zolmi feature is intended to hold that information and you have a valid legal basis and appropriate safeguards. You must not collect more information than necessary or use the Services for categories of regulated data that we have expressly said are unsupported.

9.4 Security and backups

1. We use appropriate technical and organisational measures designed to protect Customer Data. No online service is completely secure, and we cannot guarantee that unauthorised access or data loss will never occur.

2. You should regularly export or otherwise preserve copies of business-critical records using the options reasonably available to you. The Services should not be your only copy of information that law requires you to retain.

9.5 Aggregated and de-identified information

We may create and use aggregated or de-identified information for analytics, security, capacity planning and service improvement, provided it does not identify you, your authorised users or your clients. We will not attempt to re-identify that information except to test whether de-identification is effective or where permitted by law.

10. Data access, retention and deletion

1. Before cancelling or requesting deletion, you should export data through available features or contact support for reasonable assistance. Complex or exceptional export work may be charged if we tell you the cost in advance.

2. If a subscription ends or an account is blocked but no verified deletion request is made, recoverable Customer Data may be retained for up to 12 months. This is intended to allow account recovery and manage legal, security and operational requirements; it is not a promise that data will remain available for the whole period.

3. An authorised account owner may request account deletion through the Zolmi profile where available, Zolmi Live Chat or support@zolmi.com. After verifying the request, we will delete Customer Data from active systems within 7 days, unless retention is required by law or needed to establish, exercise or defend legal claims.

4. Deletion is irreversible. Residual copies may remain temporarily in protected backups until overwritten in the normal backup cycle. Such copies are isolated from ordinary use and retained only for recovery, security and legal purposes.

5. We may retain limited account, billing, fraud-prevention and transaction records for the periods required or permitted by law, as described in the Privacy Policy.

11. Intellectual property and feedback

1. Zolmi and its licensors retain all rights in the Services, including the software, interfaces, designs, documentation, trademarks and content we provide. No rights are granted except the limited right to use the Services under these Terms.

2. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable and revocable right during the subscription term to use the Services for your internal business operations.

3. You may not use Zolmi’s name, logos or marks without prior written permission, except for unmodified booking links or materials expressly made available for that use.

4. If you voluntarily provide suggestions or feedback, we may use them without restriction or payment, but we will not identify you publicly as the source without permission.

12. Confidentiality

1. Each party may receive non-public information that is confidential by its nature or circumstances. The receiving party will use it only to perform or exercise rights under the agreement, protect it with reasonable care and disclose it only to people who need it and are bound by confidentiality obligations.

2. Confidential information does not include information that the receiving party can show was lawfully known without restriction, becomes public without breach, is independently developed, or is lawfully received from another source.

3. A party may disclose confidential information where required by law, where legally permitted giving advance notice and reasonable assistance to the other party.

13. Suspension and termination

13.1 Suspension

We may suspend all or part of the Services where reasonably necessary because of:

• non-payment;

• a material or repeated breach of these Terms;

• a security threat or suspected unauthorised access;

• unlawful use or a credible risk of harm to Zolmi, users or third parties;

• a legal or regulatory requirement; or

• an urgent technical issue.

Where reasonably possible, we will notify you and give you an opportunity to remedy the issue. We may act without advance notice where delay would create a material legal, security or operational risk.

13.2 Termination by you

You may stop renewal under Section 5.2. You may also request account deletion under Section 10. Cancellation, non-renewal and deletion are separate actions.

13.3 Termination by us

1. We may terminate the agreement if you materially breach it and do not remedy the breach within 10 days after notice, or immediately if the breach cannot be remedied, involves unlawful activity or creates a serious security or legal risk.

2. We may discontinue a Service or plan for business or technical reasons by giving reasonable notice. If we end a prepaid subscription for this reason before its scheduled end and you have not breached these Terms, we will refund the prepaid fees for the unused period.

13.4 Effect of termination

When the agreement ends, your right to use the Services ends, subject to any limited access we provide for export or recovery. Sections intended by their nature to survive—including payment obligations, confidentiality, intellectual property, data retention, disclaimers, liability, indemnities and dispute provisions—remain effective.

14. Third-party services

1. The Services may interoperate with Stripe, Belliata or other third-party products and networks. Your use of a third-party service may be subject to its own terms and privacy notice.

2. We are not responsible for third-party services, content or acts outside our reasonable control. We may change or stop an integration if the provider changes or ends access, or if continued integration creates a legal, security or technical risk.

15. Complaints and support

1. For the fastest support and an accessible conversation history, contact us through Zolmi Live Chat in the Zolmi dashboard. You may also email support@zolmi.com.

2. A complaint should include the business or account name, account email, a clear description of the issue, relevant dates and the outcome requested. Do not send passwords or full payment-card details.

3. We aim to acknowledge and respond to complaints within 14 days. More complex technical investigations may take longer; if so, we will provide an update. Any shorter deadline required by mandatory law will apply.

16. Warranties and disclaimers

1. We will provide the Services with reasonable care and skill.

2. Except for the express commitment above and to the maximum extent permitted by law, the Services are provided “as available.” We do not guarantee that every feature will be uninterrupted, error-free, completely secure or suitable for every legal, professional or business requirement.

3. We are not responsible for results caused by inaccurate Customer Data, incorrect account settings, unsupported devices, third-party networks or services, or use contrary to our documentation or these Terms.

4. Nothing in these Terms excludes a warranty or remedy that cannot lawfully be excluded.

17. Limitation of liability

1. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of goodwill or business interruption arising from the Services, even if advised that such loss was possible.

2. Zolmi’s total aggregate liability arising out of or relating to the Services in any 12-month period will not exceed the total subscription fees paid or payable by you for the Services during the 12 months immediately preceding the event giving rise to the first claim. For a free Service, the cap is EUR 100.

3. The exclusions and cap do not apply to liability that cannot legally be excluded or limited, including liability for harm caused intentionally. They do not limit your obligation to pay valid fees.

4. Each party must take reasonable steps to reduce avoidable loss.

18. Indemnities

1. You will defend and indemnify Zolmi against a third-party claim to the extent it results from:

   • Customer Data infringing that third party’s rights;

   • your services, treatments, products or dealings with clients;

   • unlawful marketing or communications sent on your instructions; or

   • your material breach of Sections 6, 7, 8 or 9.

2. Zolmi will defend and indemnify you against a third-party claim that your authorised use of the Services infringes that third party’s intellectual property rights. We may modify or replace the affected feature, obtain the right for continued use, or terminate the affected Service and refund prepaid fees for the unused period. This obligation does not apply where a claim results from Customer Data, your modification or misuse, combination with items not supplied by us, or continued use after we provide a non-infringing alternative.

3. An indemnified party must promptly notify the indemnifying party, provide reasonable cooperation and allow it to control the defence and settlement. No settlement may admit fault or impose a non-monetary obligation on the indemnified party without its consent, not to be unreasonably withheld.

19. Force majeure

Neither party is responsible for delay or failure caused by events beyond its reasonable control, such as natural disasters, war, civil disorder, government action, widespread internet or telecommunications failure, labour disruption, epidemics or major third-party infrastructure failure. This does not excuse payment obligations already due. The affected party will use reasonable efforts to reduce the impact and resume performance.

20. Changes to these Terms

1. We may update these Terms to reflect changes to the Services, law, security requirements or our business.

2. We will give reasonable advance notice of a material change by email, in-product notice or another durable method. A change materially adverse to an existing paid subscription will normally take effect at the next renewal unless it must take effect earlier for legal or security reasons.

3. If you do not agree to a change, you may cancel before it takes effect. Continued use after the effective date constitutes acceptance of the updated Terms.

21. Governing law and disputes

1. These Terms and the agreement are governed by Polish law, without regard to conflict-of-law rules.

2. Before starting formal proceedings, each party will make a reasonable good-faith effort for 30 days to resolve the dispute through written notice and discussion. This does not prevent either party from seeking urgent interim relief.

3. For agreements between businesses, the courts having jurisdiction over Zolmi’s registered office in Warsaw, Poland will have exclusive jurisdiction.

4. If mandatory law treats you as a consumer or grants you equivalent non-waivable protection, the choice of Polish law and Warsaw courts does not deprive you of that protection or of any court jurisdiction that cannot validly be excluded.

22. General terms

1. Entire agreement. These Terms, the plan and checkout details, Schedule 1 and any signed order form or written addendum constitute the agreement concerning the Services. The Privacy Policy explains how Zolmi processes personal data as an independent controller but is not intended to change the commercial terms. If there is a conflict, a signed order form or addendum prevails, followed by the plan and checkout details, Schedule 1 for personal-data processing, and these Terms.

2. Assignment. You may not assign the agreement without our prior written consent, not to be unreasonably withheld. We may assign it to an affiliate or in connection with a merger, reorganisation, financing or sale of all or substantially all of the relevant business or assets, provided the assignee assumes our obligations. We will notify you of a material assignment where required by law.

3. No partnership. The parties are independent contractors. These Terms do not create an employment, agency, partnership or joint-venture relationship.

4. No third-party beneficiaries. Unless expressly stated, these Terms do not give rights to any third party.

5. Severability. If a provision is unenforceable, it will be limited to the minimum extent necessary, and the remaining provisions will continue in effect.

6. No waiver. A failure or delay in enforcing a right is not a waiver of that right.

7. Notices. We may send operational or legal notices to the account email, display them in the Services or use another durable contact method you have provided. Notices to Zolmi may be sent to support@zolmi.com, unless these Terms specify another method.

8. Language. The English version controls unless mandatory law requires otherwise. Translations may be provided for convenience.

23. Contact

Umov sp. z o.o.
ul. Nowogrodzka 31/220
00-511 Warsaw, Poland
NIP: 7010976108
KRS: 0000834947
Email: support@zolmi.com
Support: Zolmi Live Chat in the Zolmi dashboard

Schedule 1 — Data Processing Terms

These Data Processing Terms apply where Zolmi processes personal data on behalf of the Customer in connection with the Services.

1. Scope and roles

1. The Customer is the controller or business and Zolmi is the processor or service provider, unless applicable law assigns different terminology.

2. The subject matter is the processing of Customer Data required to provide and support the Services. Processing continues for the subscription term and any permitted retention or deletion period under the Terms.

3. The purpose and nature of processing may include collection, organisation, storage, retrieval, consultation, transmission, restriction, deletion and other operations needed for scheduling, client and staff management, forms, communications, reporting, support, security and related features selected by the Customer.

4. Data subjects may include clients, prospective clients, staff, contractors and the Customer’s authorised users.

5. Personal data may include identity and contact details, booking and service history, communications, staff records, transaction records, notes, forms, photographs, preferences and, where the Customer chooses an intended feature and has a lawful basis, health, treatment, allergy or other sensitive information.

2. Customer instructions and responsibilities

1. Zolmi will process personal data only on the Customer’s documented instructions, including these Terms, the Customer’s configuration and authorised use of the Services, unless law requires otherwise. Where legally permitted, we will inform the Customer before processing required by law.

2. If we reasonably believe an instruction infringes applicable data-protection law, we will inform the Customer and may suspend the affected processing until the issue is resolved.

3. The Customer is responsible for the lawfulness of its instructions, the accuracy of personal data, required transparency notices, legal bases and consents, responding to data subjects, and compliance with rules governing special-category or regulated data.

3. Confidentiality and security

1. We ensure that personnel authorised to process personal data are bound by confidentiality obligations and access it only as necessary.

2. We maintain appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, taking into account the nature of processing, available technology, implementation cost and risk.

3. The Customer is responsible for securely configuring its account, managing authorised users and protecting credentials and endpoints.

4. Subprocessors

1. The Customer gives Zolmi general authorisation to use subprocessors to provide the Services. Current subprocessor information is described in our Privacy Policy or made available on request.

2. We will impose data-protection obligations on subprocessors that provide protection appropriate to the services they perform and remain responsible for their processing to the extent required by applicable law.

3. Where required by law, we will give reasonable notice of a new subprocessor. The Customer may object on reasonable data-protection grounds. The parties will work in good faith to resolve the objection; if no reasonable solution is available, either party may terminate the affected Service.

5. Assistance and incidents

1. Taking into account the nature of processing and information available to us, we will provide reasonable assistance with:

   • requests by data subjects;

   • security obligations;

   • personal-data-breach notifications;

   • data-protection impact assessments; and

   • prior consultation with supervisory authorities,
     where the Customer cannot reasonably complete the task without our help.

2. We will notify the Customer without undue delay after becoming aware of a personal-data breach affecting personal data processed on the Customer’s behalf and will provide reasonably available information needed for the Customer’s legal obligations.

3. We may charge reasonable costs for exceptional or extensive assistance not caused by our breach, after informing the Customer in advance.

6. Return and deletion

At the Customer’s verified request or when the agreement ends, Zolmi will, at the Customer’s choice, return personal data through the available export functionality or another reasonable method, or delete it, in accordance with Section 10 of the Terms. We will then delete remaining copies unless applicable law requires retention. Backup copies will be protected and removed through the normal backup lifecycle.

7. Information and audits

1. We will make available information reasonably necessary to demonstrate compliance with these Data Processing Terms and applicable processor obligations.

2. If that information is insufficient, the Customer may request an audit no more than once per year, unless a regulator or a confirmed incident reasonably requires otherwise. Audits must be conducted during normal business hours, on reasonable notice, under confidentiality obligations, without exposing other customers’ data or creating a security risk.

3. The Customer bears its audit costs, and we may charge reasonable assistance costs unless the audit identifies a material breach by Zolmi.

8. International transfers

Where personal data is transferred internationally, Zolmi will use a transfer mechanism required by applicable law, such as an adequacy decision or approved standard contractual clauses, together with supplementary safeguards where appropriate.